FAQs

1.What are your processing times?

A: Orders are typically processed within 1–2 business days after payment. Weekends and UAE public holidays are processed on the next business day.

2.What delivery options are available?

A: Standard delivery (2–5 business days after dispatch) and express options in select areas. Exact timelines and prices are shown at checkout.

3.How can I track my order?

A: You’ll receive a tracking number by email or SMS once your order ships. You can use it to monitor progress with the courier.

4.What payment methods do you accept?

A: We accept major credit/debit cards, and other options may include wallet payments or Cash on Delivery where available. Details appear at checkout.

5.Are shipping rates charged at checkout or include promotions?

A: Rates are calculated at checkout based on weight and method. We frequently run promotions offering free or discounted shipping for qualifying orders.

6.What if I miss a delivery?

A: Couriers typically attempt redelivery or leave a secure location. You’ll receive tracking updates with the next steps.

7.What is your return policy?

A: Returns are processed per our Returns Policy. Items must meet eligibility criteria, and you may be responsible for return shipping unless the item is damaged, incorrect, or sent in error.

8.What should I do if I receive a damaged or incorrect item?

A: Report it within 48 hours of delivery with clear photos for resolution (replacement, refund, or store credit per policy).

9.Do you offer refunds or exchanges?

A: Live chat on-site, email support@ fluxarabia0, and WhatsApp via the site for quick inquiries.

10.How do I modify or cancel an order?

A: If you need to modify or cancel, contact us as soon as possible. Once an order has shipped, modifications aren’t available; returns or exchanges apply.